M
s.
Susan Burnett
Country
United Kingdom
Job title
Director of National Programmes
Organisation
National Patient Safety Agency
Email address
susan.burnett@npsa.nhs.uk
Website
Biography
Susan is Director of National Programmes for the NPSA in the UK, with responsibility for the National Reporting and Learning System. She leads the Agency’s policy and planning work and the relationships with partner organisations. Susan has over 20 years experience of working in healthcare management in acute hospitals, at the regional level, at a national level and in management consultancy. Susan has a degree in Mathematics and postgraduate qualifications in healthcare management and research.
Description organisation
The NPSA helps the health service in England and Wales learn from things that go wrong and develops solutions to prevent harm in the future. This is done by working with patients and staff locally and nationally to foster a culture where errors are reported and can be investigated and innovative solutions developed. It is also done by collecting and analysing information from staff and patients via the national reporting and learning system and other sources. As well as making sure that incidents are reported in the first place, the NPSA is working to promote an open and fair culture across the health service, encouraging all staff to report incidents and "near misses" without fear of reprimand.
The NPSA’s work also encompasses: safety aspects of hospital design, cleanliness and food; ensuring research is carried out safely, through its responsibility for the Central Office for Research Ethics Committees (COREC); and supporting local organisations in addressing their concerns about the performance of individual doctors and dentists, through its responsibility for the National Clinical Assessment Service (NCAS. It also manages the contracts with the three national confidential enquiries.
ONELINER
patient safety
Improving the safety and quality of care through reporting, analysing and learning from adverse incidents and 'near misses' involving patients.
Publications
patient safety