M
s.
Dianna McDonald
Country
United Kingdom
Job title
UK Survey Manager
Organisation
Picker Institute Europe
Email address
Website
Biography
Dianna joined the Picker Institute in 2004 and manages the survey team. Her role also entails working with clients on customised research projects designed to assess patients’ views on a range of healthcare services. Some of the projects she is currently working on include cataract choice, referral centre effectiveness, the safer patients initiative, neo-natal care, and choice in maternity care.
Dianna has seven years experience in social and government research and holds a communications degree and a masters in journalism. She has worked in Australia managing large quantitative projects for various government departments, as well as questionnaire development for Australia’s largest longitudinal study. She is also experienced in qualitative research, including focus groups and in-depth interviews.
Description organisation
We work with patients, professionals and policy makers to promote understanding of patients’ needs at all levels of healthcare policy and practice.
We undertake a unique combination of research, development and policy activities which together work to make patients’ views count.
What we do
Researching and evaluating patients’ experience
We measure patients’ experiences using surveys and other methods to gain systematic feedback on the quality of healthcare. Original research is complemented by a suite of patient, staff, and public surveys to provide in-depth insights.
Leading initiatives that make improvements happen
We work with healthcare providers to use patient feedback to improve services. Our educational and development work encourages and supports health professionals in implementing change.
Building evidence to inform health policy
We use our research evidence to promote innovative, intelligent approaches to meeting patients’ needs. We aim to make the views of patients and citizens count throughout health policy and practice.
Our organisation
We are an independent, not for profit research and development institute with charitable status.
ONELINER
patient safety
Publications
patient safety
Koutantji R, Davis R, Vincent C, Coulter A. The patient's role in patient safety: engaging patients, their representatives, and health professionals. Clinical Risk 2005;11:99-104
Coulter A. Safe treatment or a shorter wait: Hobson's choice? Quality and Safety in Health Care 2003;12:5-6
Vincent C A, Coulter A. Patient safety: what about the patient? Quality and Safety in Health Care 2002;11:76-80
Coulter
A, Magee H.
The
European Patient of the Future.
Maidenhead: Open University Press, 2003