D
r.
Susanne Smorenburg
Country
Netherlands
Job title
Senior Advisor
Organisation
Dutch Institute for Healthcare Improvement (CBO)
Email address
Website
Biography
I was born on the 24th of January in 1971 in Haarlem, the Netherlands. After my primary and secondary education, I studied Medicine at the University of Amsterdam. Following my internship, I started my PhD on the role of coagulation in cancer progression at the same university. I finished my PhD in 2000 and then worked for 2 years as a resident at the Department of Internal Medicine at the academic hospital of Amsterdam. During my activities at work, the importance of cooperation between caregivers, disciplines and departments for healthcare quality caught my attention.
In 2002, I decided to change my job and I started working for the CBO. Since then, I have been working on various projects concerning patient and medication safety, patient complaints and healthcare quality. In September 2004, I joined the ‘Patient Safety Officer Executive Training Program’ organized by the Institute of Healthcare Improvement.
Description organisation
The
Dutch Institute for Healthcare Improvement CBO is devoted to
improving the quality of patient care. While in the Netherlands we
are proud of our healthcare, nevertheless, there is still room for
improvement. That applies not only to the communication between
caregiver and patient, but also the cooperation between
disciplines, departments and healthcare institutions. In the end
it will lead to less unnecessary suffering for the patient and
will increase the caregivers pleasure in their work. In order to
realise this it is essential for us to work closely with the
professionals themselves. At the CBO we have a staff of about 85
people with various backgrounds: doctors, nurses, allied health
professionals, epidemiologists, health and organisational
scientists.
ONELINER
patient safety
Publications
patient safety
Smorenburg SM, Schellekens W, van Everdingen J. De patiënt bij ons in veilige handen. Hoe bevorderen we patiëntveiligheid in onze ziekenhuizen? ZM Magazine7/8, juli-aug. 2005.
Timmers M.J.M, Smorenburg SM. Klachtenrichtlijn Gezondheidszorg, Op weg naar integraal klachtenmanagement, Klachtenmanagement in de zorg, dec. 2004.
Smorenburg SM, Legemaate J. Goed omgaan met klachten, Medisch Contact, dec. 2004.
Klaassen MJFM, Smorenburg SM. Beter omgaan met klachten, Modern Medicine, dec. 2004