P
rofessor
Agnes Jacquerye
Country
Belgium
Job title
Professor and Head of Centre of the Unit for Quality, Patient Safety and Risk Management in Health Care Systems
Internal Quality Adviser around Clinical Pathways, until recently, I was ombudswoman concerning patient complaints and sentinel events
Organisation
School of Public Health, Free University of Brussels
Erasmus Hospital, Free University of Brussels, Belgium
Email address
Website
Biography
RN, Master in Hospital Sciences, Ph.D in Public Health
I have been a specialist for 20 years in health care quality sciences, particularly in education, measurement, implementation, impact and performance evaluation and increasingly in RM. Author of several papers and two books on the subject of quality of care in hospitals. I lead multidisciplinary seminars and workshops on quality of care nationally and internationally.
Description organisation
Our objective is to approach “zero risk” by helping institutions anticipate risk situations and handle their consequences in a professional manner. Our vision of RM is to take preventive steps through a thorough analysis of clinical pathways with full professional consensus and reconstruction. Such an approach deals with the problem head-on and provides long-lasting solutions for the improvement of quality of care and of life for patients and staff alike. We have applied this method successfully in the field of cesarian deliveries and thoracic surgery.
ONELINER
patient safety
Now is the time to invest in the art of effective organisation and communication in order to enhance highly-developed and sophisticated medicine and surgery.